PRIVACY POLICY
Effective Date: This Privacy Policy was last updated on January 1, 2026.
Welcome! You have arrived at a website that is provided by Westside Studios GmbH (“Company,” “we,” “our,” or “us”). This Privacy Policy governs your use of https://www.thetrainfilm.com, and also applies to your use of all features, applications, content, downloads, websites, and other online services that post a link to this Privacy Policy (collectively, the “Services”), regardless of how you access or use the Services, whether via personal computers, mobile devices, or otherwise. This Privacy Policy does not apply to our data collection activities offline or otherwise outside of our Services (unless otherwise stated below).
The privacy of each and every user matters to us, and we strive for transparency in all of our data privacy practices, especially when it comes to identifying the information we collect, use, share, and disclose, as well as the ways we help keep your information safe. Unless we have obtained your consent or otherwise disclosed it in this Privacy Policy, Company does not share your personal information with third parties for their direct marketing purposes, other than our affiliates and service providers acting on our behalf. We take our responsibility to protect your information seriously.
In addition, please review the Service’s Terms of Service, which govern your use of the Services. By using our Services, you consent to our collection, use, and sharing of your data as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Collection of Information
A. Information You Provide to Us
We and/or our service providers may collect information you provide directly to us through the Services. For example, we collect information when you sign up for our newsletter, submit a contact or press form, participate in brand ambassador programs, enter contests or promotions, purchase tickets or merchandise, or make donations.
This information may include personally identifiable information such as your name, email address, postal address, telephone number, and payment-related information (processed by third-party payment processors), as well as demographic information and any information you choose to provide in communications with us.
B. Information Collected Automatically
We and our partners may automatically collect certain information when you access or use the Services, including your IP address, browser type, device identifiers, operating system, pages viewed, links clicked, referring URLs, and interaction data. This information is collected through cookies, pixels, and similar tracking technologies.
We use tools such as Google Analytics, Meta (Facebook) Pixel, TikTok Pixel, and Google Ads to analyze usage, measure marketing performance, and improve our Services. These technologies may collect information across different websites and over time.
C. Information from Third Parties
We may receive information about you from third-party service providers (such as email marketing platforms, ticketing platforms, merchandise providers, and payment processors) and combine it with information we collect through the Services, in accordance with applicable law.
2. Use of Information
We may use your information for the following purposes:
- To provide and operate the Services, including ticket sales, merchandise fulfillment, and donations
- To send newsletters, updates, and promotional communications (with your consent where required by law)
- To respond to inquiries and provide customer support
- To administer contests, promotions, and brand ambassador programs
- To analyze usage and improve our Services, content, and marketing
- To customize content and advertising
- To comply with legal obligations and enforce our terms
- To prevent fraud and protect the security and integrity of our Services
3. Sharing of Information
We may share your information with:
- Service providers and vendors who perform services on our behalf (e.g., hosting, email marketing, analytics, payment processing, ticketing, merchandise fulfillment)
- Advertising and analytics partners (such as Google, Meta, and TikTok), subject to your consent and choices
- Authorities or legal entities where required by law or to protect our legal rights
- In connection with a corporate transaction such as a merger, acquisition, or asset sale
4. Third-Party Services and Social Media
Our Services may contain links to third-party websites, social media platforms, and embedded content. These third parties operate independently from us and have their own privacy policies. We are not responsible for the practices of such third parties and encourage you to review their privacy policies before providing them with your personal information.
5. International Transfers
We are based in Austria and operate in the European Union. Your information may be processed by service providers located outside the EU/EEA (including in the United States). Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses or other approved transfer mechanisms to protect your personal data.
6. Your Rights and Choices (GDPR)
If you are located in the EU/EEA or UK, you have the right to:
- Access your personal data
- Request correction or deletion of your personal data
- Object to or restrict processing
- Withdraw consent at any time (where processing is based on consent)
- Request data portability
- Lodge a complaint with your local data protection authority
Cookies and tracking technologies can be controlled through your browser settings and, where applicable, our cookie consent tools.
7. Children’s Privacy
Our Services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we may have collected such information, please contact us and we will take appropriate steps to delete it.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no online system is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Privacy Policy.
10. Contact Information
If you have any questions or requests regarding this Privacy Policy or our data practices, please contact us at:
Westside Studios GmbH Attn: Privacy Ploesslgasse 6 1040 Vienna, Austria Email: office (@) thetrainfilm.com
© 2026 Westside Studios GmbH. All Rights Reserved.